An energizing and authentic Customer Success Leader with 15+ years of client-facing experience delivering growth and profitability through empathetic and servant leadership. Defined Customer Success frameworks and managed accounts with multi-million-dollar ARR.
A proactive Engagement Practice Director who excels in selling services, delivering the right tools, resources, and support.
An innovative cross-functional team leader, who manages high-impact and matrixed teams with compassion and humility in an exemplary manner.
An unflappable problem solver, who juggles multiple lines of work simultaneously and works with confidence and ease in the most challenging, fast-paced environments.
- Customer Success Strategy
- Cloud (AWS & Hybrid)
- Process Improvements
- SaaS Architecture Planning
- Service Sales & Strategy
- Incident Management
- Migration Strategies
- Customer Onboarding & Renewal
- Agile Methodologies
- Recruiting & Talent Management
- Expert Services & Enablement