A strategic senior leader who acts as a catalyst for growth and optimization, spurring revenue acceleration, optimizing operational capabilities and efficiency, creating customer-centric organizations transforming them into competitive forces. Pragmatic, adaptable innovation driver who can uncover and harness gaps and hidden opportunities, innovating solutions to capitalize on unexploited potential and deliver exceptional scalable and sustainable customer value.
With a talent for holistically evaluating, researching, and analyzing the organization, industry, and market to develop strategic initiatives. Captains cross-functional projects managing all stakeholders in response to strategic objectives driving revenue growth, market share, profitability, customer retention, and operational optimization. Optimizes operations through metric-driven performance improvement, leveraging disciplined organizational structure and fiscally responsible measures for meaningful growth, profit and efficiency, and long-term value.
Over 25 years of leadership experience (full customer lifecycle: marketing, sales, customer success, operations and general management) primarily in the IT technology, software services, telecoms and media industries. Leads teams by creating an intentional culture of collaboration and accountability, resulting in an engaged, empowered, and productive workforce.